I am a system administrator with 10+ years of experience of supporting various organizations, from global enterprises to K12 educational institutions. I have an insatiable curiosity and passion for learning everything about information technology, from operating systems and user management, to networking and cybersecurity, and everything between. Below is an excerpt from my resume, which is available upon request. Go ahead and say hello!
Skills
Information Technology
- Diagnose and fix technical issues on user devices and servers running Windows, Linux, BSD, MacOS, iOS, and Android operating systems
- Manage software licensing and deployment with PDQ Deploy & Inventory, Ivanti, Windows Server Update Services, Chocolatey, Mosyle, and Adobe Creative Cloud
- Manage workstation images with Microsoft Deployment Toolkit, and deployed over PXE with Windows Deployment Services
- Manage user accounts and group policies with Active Directory, Entra ID, and Google Workplace
- Network administration with Cisco and Aruba router and switches, and Windows DHCP and DNS Server
- Network security with Palo Alto and Fortinet firewalls, Lightspeed and Linewize web filters, and Sophos AV and EDR
- Regularly conduct phishing training using fake phishing emails managed with Red Herring
- Apply automation when applicable with various scripting languages, such as Bash, Powershell, and Python
Communication and Training
- Provide empathetic, informative, and timely support in K12 school district and global enterprise organizations via phone, email, and remote session
- Maintain clear communication in IT ticketing systems
- Write informative documentation for resolving technical issues
- Escalation contact for team members to assist with their work queue
- Research and provide information for purchasing and utilizing software
- Conduct group and one-on-one training sessions for new hires and team members
- Maintain schedule, and delegate tasks and projects to teams of 30+ members
- Provide weekly reviews and feedback on tickets and projects conducted by team
- Build and maintain contact forms for inter-team communication
- Monitor company information feeds to keep team up to date with changes in processes
- Analyze work-flows and increase efficiency where needed